EpicVIP is committed to protecting the personal data of every player across Malaysia. This Privacy Policy sets out how we collect, use, store, share, and protect your information when you use the EpicVIP platform and associated services.
Privacy at a Glance
All data transmitted between your device and EpicVIP's servers is protected by industry-standard 256-bit SSL/TLS encryption — the same technology used by major Malaysian banks.
EpicVIP does not sell, rent, or trade your personal information to any third party for their independent marketing purposes — ever. Your data belongs to you.
EpicVIP's data handling practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only what we need and use it only for the purposes stated in this Policy.
You have the right to access, correct, and — in certain circumstances — request deletion of the personal data EpicVIP holds about you. Our support team is available 24/7 to assist.
EpicVIP uses cookies strictly for platform functionality, session security, and aggregated analytics. We do not use third-party advertising cookies or behavioural tracking pixels.
Receiving promotional emails or SMS from EpicVIP is entirely opt-in. You may withdraw marketing consent at any time via your Account Settings or by contacting support.
EpicVIP ("we", "us", "our") operates the online gaming platform accessible at epicvip.cam. We are committed to safeguarding the privacy of all individuals who interact with our platform, including registered players, prospective users, and visitors ("you", "your", "Player").
This Privacy Policy ("Policy") describes how EpicVIP collects, uses, stores, protects, and — where applicable — discloses personal data in connection with your use of the EpicVIP platform, website, mobile site, and all associated features and services.
This Policy should be read in conjunction with EpicVIP's Terms & Conditions, which govern the overall relationship between EpicVIP and its Players. By registering an account or otherwise using the EpicVIP platform, you acknowledge that you have read this Policy and consent to the data practices described herein.
EpicVIP's data practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We process your personal data only to the extent necessary, and only for lawful purposes as described in this Policy.
The following terms are used throughout this Privacy Policy with the meanings set out below:
EpicVIP collects and processes the following categories of personal data, to the extent necessary for the purposes described in Section 6 of this Policy:
EpicVIP does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data, or data concerning sexual orientation, except where explicitly required for responsible gambling support purposes and with your explicit consent.
EpicVIP collects personal data through the following means:
The majority of personal data we hold is provided directly by you at the time of account registration, during KYC verification, when making deposits or withdrawals, when contacting our support team, or when completing any form or survey on the Platform.
Certain technical and usage data is collected automatically when you visit or use the EpicVIP Platform — including IP address, device identifiers, browser type, and session activity data — through standard web server logs and session cookies. See Section 10 for further detail on our cookie practices.
Where you make a deposit or withdrawal using a Malaysian payment method (such as Touch 'n Go eWallet, DuitNow, FPX, or Maybank2u), EpicVIP receives transaction confirmation data from the relevant payment processor. This data is used solely to reconcile your account balance and verify the integrity of the transaction.
In connection with our anti-money laundering and age verification obligations, EpicVIP may engage third-party KYC service providers who process the identity documents you submit. These providers operate under binding data processing agreements that restrict their use of your data to the verification purpose only.
EpicVIP processes your personal data one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (Terms & Conditions) |
| Processing deposits and withdrawals | Performance of contract; legal obligation |
| KYC identity and age verification | Legal obligation (AML / responsible gambling) |
| Fraud detection and security monitoring | Legitimate interests; legal obligation |
| Responsible gambling monitoring | Legitimate interests; legal obligation |
| Customer support and communications | Performance of contract; legitimate interests |
| Sending promotional communications | Consent (opt-in only) |
| Platform analytics and improvement | Legitimate interests (aggregated, anonymised) |
| Compliance with legal and regulatory obligations | Legal obligation |
EpicVIP uses the personal data we collect for the following purposes:
EpicVIP does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:
EpicVIP engages carefully selected third-party service providers to support platform operations, including payment processors (operating the Malaysian payment infrastructure), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer communication platforms. All such providers are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide to us.
EpicVIP may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts in Malaysia or other applicable jurisdictions where we are required to do so by law, court order, or regulatory directive. Where disclosure is discretionary rather than mandatory, we will consider the interests of affected Players before making any disclosure.
In the event of a merger, acquisition, restructuring, or sale of EpicVIP's business or assets, personal data held by EpicVIP may be transferred to a successor entity. Affected Players will be notified in advance of any such transfer where practicable, and the successor entity will be required to honour the terms of this Privacy Policy.
We do not share your personal data with third-party advertisers, data brokers, or marketing networks. Any third party receiving your data from EpicVIP is contractually prohibited from using it for any purpose beyond the specific service they provide to us.
EpicVIP retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or anti-money laundering obligations.
In general, account and transaction data is retained for a minimum period of seven (7) years following account closure or the last transaction, in compliance with financial record-keeping requirements. Communications data (live chat, email records) is typically retained for two (2) to three (3) years.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for aggregated analytics purposes.
Players may request earlier deletion of their data in certain circumstances — see Section 11 (Your Rights) for further details.
EpicVIP implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:
While EpicVIP takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You play an important role by maintaining a strong, unique password and enabling 2FA on your account. Do not share your login credentials with anyone.
EpicVIP uses cookies and similar technologies on its Platform for the purposes described below. By continuing to use the Platform, you consent to the use of cookies in accordance with this Policy.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, and platform security. Cannot be disabled without affecting core functionality. | Session |
| Functional | Remembering language preferences, game display settings, and other user preferences to improve your experience. | Up to 12 months |
| Analytics | Collecting aggregated, anonymised usage statistics to understand how Players navigate the Platform and identify areas for improvement. | Up to 24 months |
EpicVIP does not use advertising cookies, retargeting cookies, or third-party social media tracking pixels. You may manage cookie preferences via your browser settings, although disabling strictly necessary cookies may impair your ability to use the Platform.
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable principles, Players have the following rights with respect to their personal data:
You have the right to request a copy of the personal data EpicVIP holds about you, and to receive information about how it is processed. Requests will be responded to within 21 days of verification of your identity.
If any personal data EpicVIP holds about you is inaccurate or incomplete, you have the right to request its correction. Minor corrections (such as contact details) can often be made directly via Account Settings. For corrections to identity or financial data, you will need to contact support with supporting documentation.
Where processing is based on your consent (such as receiving marketing communications), you may withdraw that consent at any time without detriment. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
You may request deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Note that EpicVIP is subject to legal data retention obligations (see Section 8) that may restrict immediate deletion in certain cases.
You may request that EpicVIP restrict the processing of your data in certain circumstances — for example, while a correction request is under review, or where you contest the legal basis for processing.
To exercise any of the above rights, please contact EpicVIP's support team via live chat or by email at [email protected]. We will verify your identity before processing any request and respond within the statutory timeframe. There is no charge for submitting a rights request.
Certain data retention obligations under Malaysian AML and financial regulations mean that not all deletion requests can be fulfilled in full. Where we are unable to delete data, we will explain the reason and confirm the retention period applicable.
EpicVIP's platform is intended exclusively for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21.
As part of our registration and KYC processes, EpicVIP conducts age verification checks to prevent access by minors. Where EpicVIP becomes aware that personal data has been collected from an individual under the minimum age, the relevant account will be closed immediately, funds will be handled in accordance with our Terms & Conditions, and the personal data will be deleted as expeditiously as possible.
If you believe that a minor has registered an account on EpicVIP, please contact us immediately at [email protected] so that we may investigate and take appropriate action.
In certain circumstances, personal data processed by EpicVIP may be transferred to, stored on, or processed by systems located outside Malaysia — for example, in connection with cloud infrastructure or KYC verification services operated by EpicVIP's service providers.
Where such transfers occur, EpicVIP ensures that appropriate safeguards are in place to protect your personal data in accordance with standards equivalent to those applicable under the PDPA. This may include contractual data protection clauses between EpicVIP and the receiving party, or the use of providers whose data protection practices have been independently assessed.
By using EpicVIP and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data as described in this section.
The EpicVIP Platform does not contain links to third-party websites for advertising or commercial purposes. Where references to third-party payment providers (such as Touch 'n Go, Boost, GrabPay, Maybank, CIMB, or DuitNow) appear on the Platform, these references are made in the context of EpicVIP's own payment processing services.
EpicVIP is not responsible for the privacy practices of any third-party payment processors or financial institutions. Players are encouraged to review the privacy policies of their chosen payment methods directly.
EpicVIP reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered Players by email to their registered address and by posting a prominent notice on the Platform.
The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of EpicVIP following the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage Players to review this Policy periodically to stay informed of how EpicVIP protects their personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which EpicVIP processes your personal data, please contact our Data Protection team through the following channels:
We aim to acknowledge all privacy-related requests within 2 business days and to provide a substantive response within 21 days. Where a request is complex or involves a high volume of data, we may require an extension of up to a further 21 days, of which we will notify you.
For information about your responsible gambling tools or account self-exclusion options, please visit our Responsible Gambling page or our FAQ.
Our support team is available 24 hours a day, 7 days a week. All privacy requests are handled confidentially by a dedicated team and are never passed to general customer service staff.
Our dedicated support team handles all data and privacy requests with full confidentiality. Reach us24/7 via live chat, or browse our FAQ for quick answers about your account and data rights.